contact us

Please email us at info@glassgallery.co.uk or telephone us on 01497 82136 and leave a message and we will get back to you.

 

5 The Craft Centre, Oxford Road
Hay-on-Wye, HR3
United Kingdom

01497 821346

Hand blown glass from the glassblowing workshop and glass gallery in the Welsh borders town of Hay on Wye. Work includes studio glass, tableware and glass lighting, Together with glass blowing courses and workshops.

 

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Delivery & Returns|Glassgallery|Eirian


We have been sending parcels worldwide for the past 25 years and pack, wrap, box, stamp, tie, stick...... all with the greatest of care and attention to detail. 
So you can rest assured.

Delivery. Keeping it simple.

All orders for the UK mainland from our webshop are priced at £9.00, this is regardless of the size or number of items in an order.

Lighting Orders we ask that you contact us and we can quote you individually, depending upon your requirements

For International orders we ask that you contact us and we can quote you individually, depending upon your requirements. 

We endeavour to send out orders as quickly as possible. For "in stock" items, delivery is usually up to 5 working days, however times can vary depending on the item ordered, and the time of year. If your requirements are more pressing, please contact us and we will do our best to help.

Bespoke and individual items will of course take longer, but we can give you more details at the time of
order.

Peace of Mind

We want to make returning an item as simple and painless as possible. Unused Stock Items-  will be refunded without question. Simply contact us by email within 7 days and we will send you an authorisation code together with return details.
Please note that you will be responsible for the cost and safe return of all items, so please try to use the same packaging the glass arrived in and repackage with care.

Damaged -  if goods have been damaged in transit, we will need to know as soon as possible. Please take a photograph of the item and email it with a covering note within 3 days, and we will contact you to sort out your preferred solution.

Bespoke, Custom or Personalised Orders- due to the nature of these items we cannot accept returns unless thy arrive damaged or defective.

Ordering

Ordering from our website is safe and secure, however should you prefer we are quite happy to take your order and payment over the phone during shop opening hours. 

 

 

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